RETURNS & REFUNDS
Urbanlife.site does not make returns by customer retraction. The customer may modify the purchase within the first 24 hours after confirmation of the order, where the customer can modify the order details, shipping address or other relevant aspects.
A period of 24 hrs. will also be considered to request cancellation of the order if required.
Returns will be made in the following established instances:
1.- When there is a manufacturing defect, the warranty will have an extension of 60 days. There will also be the option to change the product for a new one.
This point does not cover damage or deterioration of the product due to misuse.
2.- When the customer has received a product that does not correspond to the one indicated in the order, if a different product in colour, model or size was received.
To demand a return for any of the above reasons, the customer must provide proof of payment or any other reference to demonstrate the purchase at Urbanlife.site.
At Urbanlife.site we offer the possibility of changing products in the following cases:
1.- When you receive a different product from the one you bought, either by model, design, colour, or size different from the one indicated when buying, in addition to evident manufacturing defects.
There are no returns, total or partial, of used products.
2.- When you receive a product with factory defects
In this case, you have the option to get a refund or change the product for a new one.
3.- When the chosen size does not fit you.
If you have chosen a size that does not fit you, then we offer to change your product for one in another size. In this case, the shipment costs are at the expense of the client.
PRODUCT THAT DOES NOT ARRIVE
If for any reason the product does not arrive at its destination, you are offered the possibility of requesting a new shipment, considering that the delivery period will start again from the date on which the fact is known.
A product may not arrive at its destination in cases such as:
- Product lost by the shipping company. In this case, the shipping company delivers a letter certifying the loss.
- The shipping address is not found by the shipping company and the product is returned to the sender.
PRODUCT DIFFERENT FROM THE ONE PURCHASED
If for any reason the product received is evidently different from the one offered on our website, considering colours, design, size or other quality, Urbanlife.site will offer a new shipment with the correct product at no cost to the customer.
These should be managed only through the contact email: firstname.lastname@example.org
Proof of purchase must be provided to verify the payment to be refunded to the customer, in addition to all the information requested by the staff of Urbanlife.site
Once the refund has been approved, the time limits within which it may be carried out are from 5 to 10 working days.